Frequently Asked Questions
Click the FAQs below to view the relevant answers.
Questions about HappyBirthdates.com
What is HappyBirthdates.com?
HappyBirthdates.com is a free to join reward platform offering registered member's participation in daily free cash prize draw promotions. Membership of the site continues until one party issues written termination notice to the other. For legal and programme underwriting reasons membership is only available where not prohibited by law and to anyone at least 18 years of age. All valid cash prize draw claims are paid in either Pounds Sterling, Euros or US Dollars.
How much can I win?
The sky's the limit. Your potential cash prize starts with the £100 you are awarded when you join free as a welcome bonus. Welcome bonuses refresh on each occasion they are won, so in effect your account will always show a minimum of £100 available. This means that you can claim your cash prize plus any other amount you are awarded, such as cashback from a participating merchant, or a thank you for completing a survey, or market research, when you see your "birthdate code" displayed as one of the 10 we draw every day for the life of your membership. The maximum claim value per win is £500 and any remaining balance is carried over for you to claim the next time your "birthdate code" is displayed in any of our daily prize draws!
What about financial security?
HappyBirthdates.com is administered by The Charter Trust, which is owned and controlled by the partners of a 70-year established firm of accountants. All funds used for the payment of cash prizes are held in a fully insured client's account.
What's your history?
We have operated in the sales promotion and shopping reward business for 25 years and have underwritten promotions for hundreds of international businesses such as Apple Computers, Johnny Walker, Black & Decker, Dunlop Slazenger and many more, we have pictured a small selection of paid winners on our home page. We don't sell prize draw or game play tickets and never ask members to pay anything to us.
What if I don't have a Free Cash Code?
No problem, all new members receive a welcome joining bonus of £100 + the amount of any Free Cash Code awarded to them by one of our clients. If you don't have a code simply click join free on the home page and complete registration. When your birthdate code is displayed and you claim we will pay you £100 + any Free Cash Code you may receive from our clients during your membership.
Can I use Happy Birthdates to fundraise?
Yes, you certainly can, and our fundraising service is completely free of charge. To see full details and a copy of our agreement simply visit our fundraising page.
Questions about the Daily Cash Prize Draw
What is the Daily Cash Prize Draw?
Happy Birthdates offers all registered members 10 free to play random daily draws with opportunities to win the total of cash prizes shown in their member account area (at up to £500 per win). The daily draws take place every day at 12 noon GMT and results are published on our site for exactly 24 hours. Members are required to login to the site to check the results and if their birthdate code is displayed, to submit a claim during the current 24-hour draw time limit for payment.
How does it work?
It's simple. When you're presented with a promotional code to join Happy Birthdates for 10 daily opportunity of winning a free cash prize, you will be asked to register by providing your name and birthdate, from which we create a birthdate code containing your initials and date of birth (dob), for example Debbie Smith, 24th May 1985 would be DS240585 ("birthdate code" "birthdate codes").
All registered birthdate codes are held in two separate databases, these are, one database containing initial sets (John Smith would be JS) and one database containing DOB sets (1st February 1980 would be 010280, or in America 020180).
Every day at 12 noon GMT our system randomly compiles ten unique birthdate codes by mixing together the separate initials data held in one database and DOB data held in the other database and publishing the results. If any one of the resulting published birthdate codes is yours, then you have until 11.59 am GMT the following day to click the displayed claim button.
All Happy Birthdates daily draws are entirely random, therefore individual results are always unknown until system reports are received. For that reason, we do on occasion (at our exclusive election) order bonus re-draws. providing always that any such re-draw does not adversely affect any participating member whose registered birthdate code was previously drawn.
If you don't visit the site during any day your account will be suspended until you log-in again, but you won't be able to claim any cash prize for another 24 hours after account reinstatement. Also, if you don't claim validly within the 24-hour window you will lose the opportunity to claim and your prize will be forfeit, so please don't forget. The same forfeit rule applies to members that fail to log-in for 7 consecutive days, or fail to respond to a loyalty win notice issued by the system, for 30 consecutive days.
We operate on a members self-reporting cash code basis, this means that on every occasion you receive a cash code or make a purchase from any participating merchant, you must report the details in your private account area and then claim when your birthdate code is drawn among the 10 we display every day. In the case of cashback, you must keep your issued merchant electronic or other transaction receipts or account statements showing the purchases you want to claim back.
How much can I win?
There is no limit to the total amount of FREE Cash you can win through the Happy Birthdates daily draws. Simply claim the FREE Cash in your account + Cashback on purchases you made with participating merchants (max per claim is £500).
How do I claim my win?
If your birthdate code or the code of someone your referred to membership is displayed in any our ten daily cash prize draws, you will see a Claim Now button - simply click the button and complete the claim form. We will verify your claim and (subject to there being no enquiries) make payment to you.
Can you remind me to check?
Believe it or not, that's exactly what we do. Every day we send reminder emails to all members, which we continue sending until asked to stop, in which case we're obligated to do so by law.
What are claim POPS?
As part of our claims process, winning members must provide one or two pops within 14 days of our written request. For Cashback claims these are Proof of Purchase and Proof of Person. For Cash Code claims it's just Proof of Person. Proof of Purchase is a copy of the merchant's invoice and proof of payment against it. Proof of Person is a photocopied current driving license or passport showing picture and text identification.
How do I retrieve my password?
If you forget your password simply go to the login page and click Forgot Password, you will be prompted to enter and submit your registered email address and our system will automatically reply with a link to change the password.
How do I change my account information, for example if I move home?
Login to your account and click Account Settings in the menu. If you change your email address, we will need to verify it by sending you an email to the new address with a clickable verification link.
Is my personal information safe?
Yes. We are registered under the Data Protection Act, numberZ6740682, and will not sell your information on to any third party.
How do I make a complaint?
If you have reason to make a complaint, please click on the Contact Us link and provide full details. We will respond by return with an answer or at least to confirm that we are working on your complaint. Please be assured that we value feedback from our members whether positive or negative.